Asbjørn Floden 02 December 2014 Nice list of things not to forget when building a web site/service. However, as an interaction designer and former developer, I agree with Bevan Stephens: Don’t loose sight of your client’s clients! The title “What it takes…” instead of “How to…” actually implies a perspective on the people who will be using whatever web site/service to build. It is therefore a little sad to see that “What it takes” is mostly concerned with technological aspects, although a nice emphasis is also placed on the human dimensions of team and client. If people won’t or can’t use your web site/service, then why build it?