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I used to work at a company with such an utterly horrible Web site that they actually lost a contact because of it. The site not only was poor from the design view, the content was poor. A programmer had literally slapped up some of the marketing materials and called it done. At least four Web designers worked on the site to try to make it better, but no one could get any traction. The manager in charge it was only interested in how it looked, and it was never perfect enough for him. He didn’t want to talk about content at all, so the bad site stayed up until they lost the contact because of that. The only way they finally got a new site was to hire an outside company!