Tim Neugebauer 25 December 2008 andy, this article is very useful. i especially like the underlying friendly tone of the contract. but i am not sure if it will work the same way for more complicated technical issues like larger software development projects. in that cases you are in need of some more “hard” facts and figures depending on a requirements specification sheet. as web designing (and developing) projects often become large software development projects nowadays, this should be taken in consideration as well. regards tim.