Thanks, Elizabeth! Really appreciated your article. Customer Support is an overlooked topic, and your TAHT approach is helpful even beyond the support desk. Specifically, I’m glad you put tone first, because it is so important in establishing a trust with your customer. You can provide great support, but if your customer is put off by your tone, they still may not be satisfied with the resolution.
Julia
Thanks, Elizabeth! Really appreciated your article. Customer Support is an overlooked topic, and your TAHT approach is helpful even beyond the support desk. Specifically, I’m glad you put tone first, because it is so important in establishing a trust with your customer. You can provide great support, but if your customer is put off by your tone, they still may not be satisfied with the resolution.