I think the point of the article is that FAQs should not be a training manual for the product or site in question. If it is, then the failure lies in the design of the product/site. FAQs have their place, but NOT as a training manual or a replacement for bad design.
Thomas Yung
I think the point of the article is that FAQs should not be a training manual for the product or site in question. If it is, then the failure lies in the design of the product/site. FAQs have their place, but NOT as a training manual or a replacement for bad design.