Shaun, the point is that the FAQ shouldn’t be the default answer. Sure, if you have a site whose primary purpose is to assist people with problems, an FAQ may make sense. If the site is part of a community, maybe a briefing page for new members would work better. If you are providing/selling training, the need for a FAQ shows the complete failure of the design throughout the rest of the site.
Lisa Maria didn’t say that FAQs NEVER make sense. She appears to point out that we need to think before using FAQs and make sure that there is a valid reason and that it isn’t out of lazy habit.
Pie
Shaun, the point is that the FAQ shouldn’t be the default answer. Sure, if you have a site whose primary purpose is to assist people with problems, an FAQ may make sense. If the site is part of a community, maybe a briefing page for new members would work better. If you are providing/selling training, the need for a FAQ shows the complete failure of the design throughout the rest of the site.
Lisa Maria didn’t say that FAQs NEVER make sense. She appears to point out that we need to think before using FAQs and make sure that there is a valid reason and that it isn’t out of lazy habit.
-Pie