Steven Clark 13 December 2007 I like your ten tips. I agree not to just email a design – or any work – across to the client because what I’ve found is that they’ll open the email and just reply yes… then some time later you start getting emails – why isn’t this or that right, this needs changing. So email should be avoided for any delivery of project artefacts. You need them to pay attention to detail and give valid feedback. Great article Paul.